Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The claim must be made within 3 days counting from when it was delivered.

To be eligible for a refund/exchange/return on a defected item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Complaints about missing items will be needing an unboxing video of opening the package.

To start such a request, you can contact us at hijabsbyzm@gmail.com

Exchanges

For Hijabs

3 Days No Questions Asked Exchange Policy

Though we strive to give you a great customer experience each time you shop with us, if you are not satisfied with your purchase, no worries, you can return the product back to our warehouse in Karachi in exchange for a voucher. (However we discourage returns without reasons. We expect the customer to empathise with the hard work our team puts into packing, dispatching and servicing an order.)

All you need to do is email at hijabsbyzm@gmail.com within a period of 3 days, counting from the day of receiving your order.

However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition, in the same way they were delivered in with all their packaging and/or tag(s) intact. C'mon that's just fair!

Claim of exchange can be rejected if item(s) are found to be stained, worn, perfumed or modified from their original condition when they reach us, in which case the buyer will not be compensated.

Exchanges are only provided once for a particular order. Exchange on exchange isn’t applicable.

For Modest Dresses & Abayas

Dresses can only be exchanged for a different size, subject to availability. We will not be able to exchange with a different design if your required size is not available, and the initial one was delivered as per the original order and commitment.

Change of mind and exchange due to personal likeness is not applicable on this category.

NOTE: You must initiate an exchange request within 3 days of receiving your package, after which we may not be able to help you.

Process of Exchange

Once your exchange is approved, please send the exchange items back at our Karachi warehouse with your original order ID mentioned clearly on top of it. The items should reach us no later than 10 days after your request has been approved.

We’ll issue you a voucher of the scarves amount after inspection that you can use at any of your future purchases. Expiry will be up till a period of 1 month.

For an exchange to take place, the item(s) must be in the same condition they were delivered in with all their packaging and/or tag(s) intact. Claim of exchange can be rejected if item(s) are found to be stained, worn, or modified from their original condition when they reach us, in which case the buyer will not be compensated and will be charged for shipping the items back.

Customers are responsible for any courier charges incurred during the exchange process due to change of mind.

The entire end-to-end process might take up to 15-20 days.

Color Issues

All LCD displays are calibrated differently hence we cannot guarantee how the color looks on our screen, whether viewed through a laptop or cell phone device, matches exactly what’s displayed on your screen. All display screens deliver a different display experience hence exact color representation to real life is often difficult.

Although we try our best to capture colors as close as possible to how they appear in real, we cannot guarantee a hundred percent match. The difference between different display screens is minimal but beyond our control.

Please refer to our instagram stories and video posts whenever you’re looking for more angles. You may also contact our social media manager and provide pictures of your dresses for assistance.

Please don't mistake the color name to what you think it might look like. For example a color named Ruby might not exactly look like the Ruby lipstick you have. Similarly, if two products are names Ruby, they may not be exactly the same color as it would depend on the material/design they carry. You may always contact our customer support for similar queries.

Non-exchangeable

items Several types of goods are exempt from being returned. Namaz Chadars, Kids Scarves, Gift Boxes and accessories such as pins, underscarves, scrunchies, niqabs and niqab sets cannot be returned or exchanged.

Unfortunately we don't provide exchanges on sale items, bundled discounted items or gift cards.

Refunds

Refunds, in any case, are in the form of store credit meaning a voucher that you can use for your future purchases. We currently do not offer cash refunds.